Shipping policy

We want to ensure that your order reaches you as quickly and securely as possible. Please review our shipping policy below:

1. Order Processing

  • All orders are processed within 1-3 business days (excluding weekends and holidays).
  • Orders placed after 5 PM (GMT) or during weekends will be processed the following business day.
  • You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Methods and Delivery Times

  • We offer a variety of shipping options depending on your location. Shipping times and costs will be calculated at checkout.
  • Domestic orders typically arrive within 1-3 business days after processing.
  • International orders may take 2-30 business days, depending on the destination and customs processing times.
  • Shipping times may vary during holidays, special promotions, or due to external factors such as weather or carrier delays.

3. Shipping Costs

  • Shipping costs are calculated based on the weight, size of your order, and delivery destination. You will be able to see the exact shipping cost during checkout before completing your order.

4. Order Tracking

  • Once your order has shipped, you will receive an email with tracking information.
  • You can track your order directly through the tracking link provided in the email or by visiting the carrier's website.

5. Shipping Restrictions

  • We currently ship to most locations worldwide. However, certain countries or regions may have restrictions on shipping, and we reserve the right to refuse or cancel orders based on location.
  • Please note that international customers may be subject to customs fees, import duties, or taxes imposed by their country. These charges are the responsibility of the customer.

6. Address Accuracy

  • Please ensure that you provide accurate and complete shipping information. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.
  • If an address is incorrect, you may be charged additional fees to re-ship the order.

7. Lost or Damaged Items

  • If your order is lost or damaged during shipping, please contact us immediately at vnchshop@gmail.com or our social media. We will work with the carrier to resolve the issue.
  • If the item is confirmed as damaged upon arrival, we may offer a replacement or full refund, depending on the circumstances.

8. Returns & Exchanges

  • Please refer to our Return Policy for information on how to return or exchange your order.

9. Shipping Delays

  • We do our best to ensure timely shipping, but please note that delivery times may be affected by factors beyond our control, such as weather conditions, customs delays, or carrier issues.
  • If there is a significant delay, we will notify you and work with the carrier to resolve the issue.

Thank you for choosing VnchShop. If you have any questions or need assistance regarding your order or shipping, please do not hesitate to contact us via our social media channels or vnchshop@gmail.com.